Your pond plants have been carefully packed for their journey and may look slightly soft or flattened when they arrive. This is completely normal. With water and a short period of rest in shade, they will quickly begin to recover.
Opening your plants promptly and giving them the right conditions from the start will help them settle well.
Unpack and Rehydrate
- Open the package as soon as possible after delivery.
- Remove plants from any bags or protective wrapping.
- Place them straight into clean water — a bucket, tray, or directly into the pond is fine.
- Keep them in shade for the first few hours while they rehydrate.
Most plants will begin to firm up and lift within a short time.
Planting After Delivery
Once rehydrated, plants can be positioned or planted as appropriate for your pond.
- Avoid placing plants directly into strong moving water, such as near waterfalls or pump outlets.
- If using baskets, fill with aquatic compost and firm the plant gently into place.
- Add a thin layer of washed gravel to the surface to help keep the water clear.
- Introduce plants into the pond gradually, especially if water temperatures differ significantly from storage water.
If you are unsure about placement depth, refer to our Pond Planting Zones Guide for detailed guidance.
Seasonal Appearance
Pond plants vary naturally throughout the year.
Depending on the season, they may be:
- Smaller in early spring
- More vigorous and expansive in summer
- Slightly different in shape or spread from photographs
This variation reflects natural growth cycles rather than plant health. Given time and the right conditions, plants will establish and grow according to the season.
If Something Does Not Look Right
After rehydration, if a plant appears damaged or does not recover as expected, please contact us within 24 hours of delivery with:
- Your order number
- A brief description of the issue
- Clear photographs of both the plant and its packaging
Email: customerservice@edenmere.co.uk
We aim to respond within two working days. Where there is a genuine issue, we will arrange a replacement at no cost.
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