Shipping policy
At checkout
Add your delivery address and postcode during checkout to see the delivery options available for your order.
£5.95 Standard Delivery - usually delivered within 2-5 working days.
£49.95 Specialist Pallet Delivery - for 30 litre plants only and usually delivered within 4-15 working days. We will contact you to confirm the delivery date.
Highlands & Islands delivery options are shown at checkout. Current charges are Royal Mail from £5.95, Parcel Force from £24.95, and Specialist Pallet Delivery from £99.95 to £174.95.
A quick overview
Many pond plants can be ordered and planted throughout the year, while others are only ready for delivery during certain parts of the season.
If a plant is not yet ready for immediate dispatch, you can still place your order in the normal way using the Add to Basket button. The product page will clearly show the expected delivery period, for example Delivery by the end of April, Delivery by the end of May, Delivery by the end of June or Delivery by the end of July.
We only dispatch plants when they are in a suitable condition to travel well. This helps them leave the nursery at the right stage of growth and arrive ready to establish successfully in your pond.
Delivery areas
We currently deliver to England, Wales and Scotland.
We also offer delivery to some Highlands & Islands postcodes, with any additional delivery charges shown at checkout.
Unfortunately, we do not currently ship to Northern Ireland, the Republic of Ireland, the Isle of Man or the Channel Islands.
How delivery timing works
If all the plants or products in your order are ready for immediate dispatch, standard parcel orders are usually delivered within 2-5 working days and pallet orders are usually delivered within 4-15 working days. These timings include both handling and transit time.
Delivery timing depends on stock readiness, nursery handling time, weather conditions and courier schedules.
For later-season plants, the expected delivery period is shown on the product page. This is the best guide to when that item is likely to leave the nursery.
Split deliveries
If your order includes items with different delivery periods, it may be split into separate deliveries.
Plants or products that are ready for immediate dispatch will normally be sent first, while later-season plants will be sent when they are ready.
Details of split deliveries and delivery charges are shown in the basket, at checkout, and in your order confirmation email.
We may send later-season plants separately so that they leave the nursery at the appropriate point in the season and in suitable condition to travel.
Keeping you informed
We will email you when you have placed your order and when each shipment is dispatched.
Where tracking is available, we will also provide the courier details and tracking information.
If you create an account with us, you will find the latest status of each order there.
Delivery address and safe delivery
It is your responsibility to check that you have provided the correct delivery address, including postcode, when placing your order.
Please also provide a working email address and mobile phone number so that we or the courier can contact you if needed.
If you are not going to be in, we recommend giving clear safe-place instructions so that plants can be left somewhere shaded and protected. There is a box on the basket page where you can leave special instructions on where to leave the plants, but please note that it cannot be used for delivery timing requests.
Pond plants are resilient and will normally remain in good condition in their packaging for a short period after delivery, but we recommend unpacking and placing them in the pond as soon as reasonably possible.
If an order has to be re-routed or re-delivered because of incorrect delivery information, we may need to charge the additional delivery cost.
Our couriers and tracking
We use the quickest suitable service for each order type in order to keep live plants in transit for the shortest practical time.
Most lighter parcels are sent by Royal Mail. Heavier parcel orders are usually sent by APC, and Highlands & Islands parcel orders may be sent by Parcel Force. Large plants and some very large orders are sent on a pallet service.
If tracking is available, we will email it to you when the order is dispatched. Pallet deliveries will normally be arranged with you directly.
For further guidance on how to track your order and arrange pallet deliveries, please see our Track My Order page.
Highlands & Islands
Some Highlands & Islands postcodes have higher delivery charges than mainland parcel deliveries.
Any surcharge is calculated automatically and shown during basket and checkout, so you can see the full delivery cost before placing your order.
When your plants arrive
Please unpack your plants carefully as soon as reasonably possible.
In the unlikely event that your plants arrive in a condition you believe to be materially below a reasonable standard, please contact us within 24 hours using the form on our Contact page and include your order number, photographs of the plants and packaging, and a short description of the issue.
As live plants are natural products, appearance can vary with season, weather and growth stage. Minor variation does not in itself indicate poor quality.
Please see the following help for further information:
Packaging disposal
We ask customers to dispose of packaging responsibly.
Our cardboard boxes can usually be recycled through normal household or local recycling collections.
Please check local guidance for soft-plastic recycling where you live.
Payment timing
Payment is taken when you place your order, including for plants with a later stated delivery period.
For full payment information, please see our Payments Policy.
Contact us
If you have any questions about delivery, dispatch timing or tracking, please use the form on our Contact page and include your order number.
If the matter is urgent, you may also call us on 01865 537277.
Our Customer Services opening hours are Monday to Friday 09.00 - 17.00
We aim to respond to delivery enquiries as quickly as possible, usually within 1 working day.
For further guidance on our business policies and Terms of Service see:
Business details
Edenmere is a trading name of Solilium Ltd, a company registered in England and Wales.
Company No. 16810551
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
Customer enquiries: please use the form on our Contact page
Phone: 01865 537277