Privacy policy

Last updated: March 19, 2026

Edenmere is a trading name of Solilium Ltd (Company No. 16810551), a company registered in England and Wales. Registered office: 128 City Road, London EC1V 2NX, United Kingdom.

Customer enquiries should usually be made using the form on our Contact page.

Contact email: customerservice@edenmere.co.uk.

Phone: 01865 537277.

Edenmere operates this website and online store, including the related content, features, tools, products and services we make available to you (the “Services”). Our store is hosted by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit, use, or make a purchase or other transaction through the Services, sign up to receive marketing, submit a review, contact us, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in it.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it can no longer reasonably be linked to you.

Depending on how you interact with our website and services, we may collect or process the following categories of personal information:

Contact and delivery information, including your name, billing address, delivery address, email address and telephone number.
Payment and transaction information, including payment method, payment confirmation, order details, purchases, returns, refunds and delivery information. We do not receive or store your full payment card details; payment card processing is handled by our payment providers and payment platform.
Account and profile information, including account login details, saved preferences, wishlists, reviews, and other information connected with any customer account or profile you choose to create.
Communications with us, including emails, customer service enquiries, messages, and any information you provide when contacting us.
Device, technical and browsing information, including your IP address, browser type, device type, operating system, referral information, and information about how your device interacts with our website.
Usage information, including pages viewed, products viewed, basket activity, purchase activity, approximate location information derived from IP or device data, and how you interact with our website and services.
Marketing and preference information, including your preferences for receiving marketing communications and your interactions with our marketing emails, adverts, cookie choices, or promotions.
Review and user-generated content, including product reviews, ratings, comments, photos, or other content you choose to submit.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, contact us, sign up to receive marketing, leave a review, submit information through our website or customer service channels, or otherwise provide information to us.
Automatically through your use of our website, including through cookies and similar technologies, through the information your device or browser makes available when you visit or interact with the website, and through our ecommerce and analytics tools.
From service providers acting on our behalf, including providers of ecommerce, payment processing, website hosting, delivery, customer support, analytics, review services and related operational services.
From third parties where necessary to provide our services or comply with legal obligations, for example payment providers, delivery partners, fraud-prevention providers, regulators, and law-enforcement bodies where required.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

To provide and manage our services, including to process orders, take payment, arrange delivery, manage accounts, provide customer support, process returns or refunds, and maintain our website and store.
To improve our website and services, including to understand how customers use the website, improve performance, troubleshoot issues, develop our services, and help provide a better shopping experience.
To communicate with you, including to send order confirmations, delivery updates, service messages, customer-care communications, review requests, and responses to customer enquiries.
For marketing, where you have consented or where we are otherwise permitted to do so under applicable law, including sending promotional emails, measuring campaign performance, and showing relevant advertising where used.
For security and fraud prevention, including to help detect, prevent and investigate fraud, misuse of our website, suspicious transactions, unauthorised access, or other harmful activity.
To comply with legal obligations and protect our business, including accounting, tax, regulatory compliance, plant-traceability and biosecurity requirements, enforcement of our terms and policies, and responding to lawful requests from public authorities.

Lawful Bases for Processing

Where UK or EEA data protection law applies, we rely on one or more of the following lawful bases to process your personal information, depending on the circumstances and the way you interact with us:

Performance of a contract – where processing is necessary to provide our services to you, including processing orders, taking payment, arranging delivery, and handling returns, refunds or related customer service matters.
Legal obligation – where processing is necessary to comply with legal or regulatory obligations, including tax, accounting, fraud-prevention, plant-traceability, biosecurity, consumer-law, and other compliance requirements.
Legitimate interests – where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include operating and improving our website and services, customer service, fraud prevention, website security, limited business and administrative activities, and understanding the performance of our website, products and marketing.
Consent – where we rely on your consent, including for certain marketing communications and for cookies or similar technologies where consent is required by law. Where we rely on consent, you may withdraw it at any time.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties where necessary to operate our website and business, provide services to you, comply with legal obligations, or protect our rights.

This may include disclosure:

To Shopify and other service providers acting on our behalf, including providers of ecommerce, payment processing, website hosting, delivery, customer support, analytics, review services, and related operational services.
To advertising, analytics and measurement providers, where used, to help us understand the performance of our marketing and, where permitted, to show relevant advertising to people who have visited our website or interacted with our services.
Where you ask us to or where it is necessary to complete your order or request, for example to payment providers, delivery partners, or other providers needed to fulfil your order.
Where required by law or to protect our business, including to regulators, public authorities, law enforcement, courts, insurers, payment providers, professional advisers, or others where disclosure is reasonably necessary for legal, regulatory, fraud-prevention, enforcement, or dispute-resolution purposes.
In connection with a business transfer or restructuring, for example if all or part of our business is sold, merged, reorganised, or transferred.

Relationship with Shopify

Our store is hosted by Shopify, which provides the ecommerce platform we use to operate our website and online store.

When you use our website, place an order, or otherwise interact with our store, some of your personal information will be processed by Shopify in order to provide and support the services we use, including website hosting, checkout, payment processing, order management, customer privacy settings, and related ecommerce functionality.

Shopify may also process personal information for its own purposes, including to provide, improve, protect and develop its services, in accordance with Shopify’s own privacy information. You can find more information in the Shopify Consumer Privacy Policy.

You can also learn more about certain rights relating to data processed by Shopify, and submit certain privacy requests directly to Shopify, through the Shopify Privacy Portal.

Cookies and Similar Technologies

We use cookies and similar technologies on our website, including technologies such as cookies, pixels, tags, scripts, and local storage where used, to help operate the website, keep it secure, remember your preferences, understand how visitors use the website, and support our marketing and advertising activities where used.

Some cookies and similar technologies are essential for the operation of the website. Others are optional and are used for analytics, advertising, personalisation, or related purposes.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. Where available, you can manage your cookie preferences through our cookie banner or other consent settings made available on the website. You can also control cookies through your browser settings, although blocking certain cookies may affect how the website functions.

For more detailed information about the cookies and similar technologies we use, the categories they fall into, and how to manage your choices, please see our Cookie Policy and any cookie settings tool made available on the website.

Third Party Websites and Links

Our website may contain links to third-party websites or services, or may include content or functionality provided by third parties. If you follow a link to, or interact with, a website, service or feature not operated or controlled by us, you should review that third party’s own privacy policy and terms.

We are not responsible for the privacy, security, or content of third-party websites, services, or platforms.

The inclusion of a link, feature or third-party content on our website does not, by itself, imply any endorsement of that third party or its content, except where stated otherwise on our website.

Children’s Data

Our website and services are not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us using the details set out below so that we can review the matter and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable technical and organisational measures designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information to us through unsecured channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, comply with legal, tax, accounting, regulatory, plant-traceability and biosecurity obligations, resolve disputes, enforce our terms and policies, and protect our business.

We do not use a single fixed retention period for all personal information. How long we retain particular information depends on the nature of the information and the reason we hold it. For example, we may retain order and transaction records for longer where needed for accounting, tax, fraud-prevention, customer service, legal purposes, or to support plant traceability, biosecurity, and the investigation of plant-health issues or regulatory requests.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights in relation to your personal information:

Right of access – to request access to the personal information we hold about you.
Right to rectification – to request that inaccurate or incomplete personal information is corrected.
Right to erasure – to request deletion of your personal information in certain circumstances.
Right to restrict processing – to ask us to restrict how we use your personal information in certain circumstances.
Right to object – to object to certain processing of your personal information, including for direct marketing purposes.
Right to data portability – to request a copy of certain personal information in a portable format, or to ask for it to be transferred to another provider where this right applies.
Right to withdraw consent – where we rely on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you object to the use of your personal information for direct marketing, we will stop using it for that purpose.

You can also opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us using the details below. Even if you opt out of marketing, we may still send you non-promotional communications, such as order updates, service messages, or responses to customer enquiries.

You may exercise your rights by using the form on our Contact page or by contacting us using the details below. We may need to verify your identity before responding to your request, as permitted or required by law.

Where applicable, you may also have the right to make a complaint to a data protection authority. If you are in the UK, you can complain to the Information Commissioner’s Office (ICO). If you are in the EEA, you may complain to your local supervisory

Complaints

If you have any concerns or complaints about how we process your personal information, please contact us using the details set out below and we will try to resolve the issue with you.

If you are not satisfied with our response, you may have the right to complain to a data protection authority. If you are in the UK, you can complain to the Information Commissioner’s Office (ICO). If you are in the EEA, you may complain to your local supervisory authority.

International Transfers

Some of the service providers we use, including Shopify and certain related providers, may process personal information outside the UK or the European Economic Area.

Where we transfer personal information outside the UK or the EEA, we will take steps designed to ensure that appropriate safeguards are in place, as required by applicable data protection law. These may include the use of adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms recognised in the UK or the EEA, as applicable. You may contact us using the details below if you would like further information about these safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations, or regulatory requirements.

Where we make changes, we will post the updated Privacy Policy on this page and update the “Last updated” date above. Where required by law, we will also provide additional notice of material changes.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, or if you would like to exercise any of your rights, please contact us using the form on our Contact page or by using the details below:

Email: customerservice@edenmere.co.uk
Phone: 01865 537277
Post: Solilium Ltd, 128 City Road, London EC1V 2NX, United Kingdom

Business details

Edenmere is a trading name of Solilium Ltd, a company registered in England and Wales.

Company No. 16810551

For the purposes of applicable data protection law, Solilium Ltd is the controller of your personal information.

For broader information about site terms, please also see our Terms of Service. For information about cookies and similar technologies, please see our Cookie Policy.