Cookie policy
Last updated: March 19, 2026
This Cookie Policy explains how Edenmere uses cookies and similar technologies on this website and online store.
Edenmere is a trading name of Solilium Ltd (Company No. 16810551), a company registered in England and Wales.
Registered office: 128 City Road, London EC1V 2NX, United Kingdom.
Customer enquiries should usually be made using the form on our Contact page.
Contact email: customerservice@edenmere.co.uk.
Phone: 01865 537277.
This Cookie Policy should be read together with our Privacy Policy, which explains more broadly how we collect, use and protect personal information.
What Are Cookies and Similar Technologies?
Cookies are small text files that are placed on your device when you visit a website. Similar technologies can include pixels, tags, scripts, software development kits, local storage, and other technologies that store or access information on your device or browser.
Some cookies only last while your browser session remains open. Others remain on your device for a longer period so that a website can recognise your browser when you return.
In this Cookie Policy, we use the term “cookies” broadly to refer to cookies and similar technologies unless the context requires otherwise.
Why We Use Cookies
We may use cookies and similar technologies for the following purposes:
- Strictly necessary purposes, such as operating the website, enabling checkout, keeping the website secure, preventing fraud, remembering basket contents, and supporting essential website functions.
- Functionality and preference purposes, such as remembering your region, language, consent choices, or other settings.
- Performance and analytics purposes, such as understanding how visitors use the website, measuring page and feature performance, diagnosing issues, and improving the website and services.
- Advertising and measurement purposes, where used, such as measuring the effectiveness of campaigns, limiting repeated adverts, and helping show more relevant advertising on our site or on third-party services.
Who Sets Cookies on Our Website
Some cookies are set by Edenmere or by Shopify as part of operating our online store. Others may be set by third parties that provide services to us, such as payment, analytics, review, advertising, measurement, content, or customer-support services.
The exact cookies and similar technologies used on our website may change from time to time depending on the Shopify features, apps, services and integrations enabled on our store, the part of the site you use, your region, and your consent choices.
Cookie Categories We Use
1. Strictly necessary cookies
These cookies are essential for the operation, security and core functionality of the website and online store. They may be used to keep the website secure, support navigation, remember items in your basket, enable checkout, remember privacy choices, prevent fraud, and maintain system integrity.
Because these cookies are strictly necessary for the website to function, they do not usually require consent under applicable law. If you block them through your browser, parts of the website may not work properly.
2. Functionality and preference cookies
These cookies help the website remember choices you make, such as region, language, or other preferences. They may also be used to remember cookie settings or similar privacy choices where relevant.
If you disable these cookies, some features, preferences or convenience functions may not work as expected.
3. Performance and analytics cookies
These cookies help us understand how visitors use the website, which pages are visited, how users move through the site, where problems occur, and how we can improve performance and usability.
Where required by law, we will ask for your consent before using analytics cookies that are not strictly necessary.
4. Advertising, measurement and social media cookies
Where used, these cookies or similar technologies may help measure marketing performance, understand whether visitors came to us from adverts or campaigns, limit repeated adverts, or support more relevant advertising on our site or on third-party platforms.
These technologies may be set by us, Shopify, or third-party providers whose services we use. Where required by law, we will ask for your consent before using them.
How Long Cookies Last
Some cookies are session cookies, which means they are deleted when you close your browser. Others are persistent cookies, which remain on your device for a set period or until you delete them.
The lifespan of a cookie depends on its purpose and the provider that sets it. Where available, more detailed information about active cookies and their durations may be shown in our cookie banner, cookie settings tool, or related cookie information made available on the website.
Consent and Managing Your Choices
Where required by law, we will ask for your consent before using cookies or similar technologies that are not strictly necessary.
Where available, you can manage your choices through the cookie banner, consent tool, or privacy settings made available on our website. You can usually change your choices at any time through the same tool or through any cookie settings link made available in the website footer or elsewhere on the site.
Where available, users should also be able to access cookie controls through a persistent Cookie Settings link in the website footer.
You can also use your browser settings to block or delete cookies. Please note that doing so may affect how the website functions, and some features, including checkout or saved preferences, may not work correctly.
If you use different browsers or devices to access the website, you may need to review your preferences on each browser or device separately.
Shopify and Third-Party Services
Our store is hosted by Shopify. Shopify provides core ecommerce functions such as hosting, storefront operation, checkout, order management, customer privacy tools, and related services.
Shopify and certain third-party services we use may set or support cookies and similar technologies on the website. Those technologies may support core store functions, security, analytics, privacy choices, payment-related processes, review tools, and marketing or measurement where used.
For more information about Shopify’s own privacy practices, please see the Shopify Consumer Privacy Policy. You can also learn more about certain rights relating to data processed by Shopify through the Shopify Privacy Portal.
Current Cookie Information
The most current view of cookies and similar technologies actually operating on the website may vary over time. Where available, the most up-to-date information about active cookies, categories, providers, and durations will be made available through our cookie banner, cookie settings tool, or related cookie information on the website.
If any part of this Cookie Policy appears inconsistent with the live consent tool or current site configuration, the live configuration should be reviewed and this Cookie Policy updated so that the documents remain aligned.
Third-Party Websites
Our website may contain links to third-party websites, plug-ins, or services. If you interact with a third-party website or service, that third party may use its own cookies or similar technologies in accordance with its own policies. We are not responsible for the privacy or cookie practices of third parties we do not control.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the technologies we use, the services on our website, legal requirements, or our business practices.
Where we make changes, we will post the updated Cookie Policy on this page and update the “Last updated” date above. Where required by law, we will also provide additional notice of material changes.
Contact
If you have any questions about this Cookie Policy, our use of cookies or similar technologies, or our privacy practices, please contact us using the form on our Contact page or by using the details below:
- Email: customerservice@edenmere.co.uk
- Phone: 01865 537277
- Post: Solilium Ltd, 128 City Road, London EC1V 2NX, United Kingdom
Edenmere is a trading name of Solilium Ltd, a company registered in England and Wales under company number 16810551.
For broader information about how we process personal information, please also see our Privacy Policy and our Terms of Service.