Ordering & delivery

Some products are ready for immediate dispatch, while others are sold for a later delivery period so that they can reach you in good condition and at the right point in the growing season.

The expected delivery period for the product or variant you choose will be shown below the Add to basket button and again in the basket and checkout.

30 litre plants and some larger items are sent by specialist pallet delivery rather than standard parcel.

If your order contains products with different delivery timings, it may be split into more than one shipment. Plants or products that are ready for immediate dispatch will normally be sent first, while later-season plants will be sent when they are ready. This helps us send live plants at the appropriate point in the season and in suitable condition to travel.

For full details, please see our Shipping Policy.

Delivery costs

Add your delivery address and postcode during checkout to see the delivery options available for your order.

Current standard charges for mainland UK include:

• £5.95 Standard Delivery
• £49.95 Specialist Pallet Delivery – used for 30 litre plants and certain other larger items and usually delivered within 4-15 working days. Where needed, we or the carrier will contact you to arrange a suitable delivery date.

Highlands & Islands delivery options are shown at checkout. Current charges are:

• Royal Mail from £5.95
• Parcel Force from £24.95
• Specialist Pallet Delivery from £99.95 to £174.95
  

The correct charge for your order and postcode will always be shown before you place your order. For full details, please see our Shipping Policy.

Tracking your order

After placing your order, you should normally receive an order confirmation by email.

We will also send a dispatch confirmation when your order leaves for delivery, together with tracking details where they are available.

If your order is sent in more than one shipment, you may receive separate delivery updates.

For full guidance, please see Track My Order.

Returns & problems on arrival

Because we sell live aquatic plants and molluscs, some parts of our policy work differently from standard retail.

Live plants and molluscs are perishable and are not suitable for routine returns once they have been prepared for dispatch.

If there is a genuine issue on arrival, please contact us within 24 hours using the form on our Contact page, with your order number, photographs, and a short explanation.

We will always review genuine issues carefully and fairly. Depending on the circumstances, the appropriate remedy may include a replacement, refund, or partial refund where appropriate.

Please do not send anything back unless we have agreed this with you in writing first.

For full details, please see our Refunds & Returns Policy.

Contact & business details

Edenmere is a trading name of Solilium Ltd, a company registered in England and Wales.
Company No. 16810551
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
If you need help, please use the form on our Contact page.
The customer services opening hours are Monday to Friday 09.00 – 17.00.
If the matter is urgent, you may also call us on 01865 537277.

For full details, please see our Terms of Service and other policy pages.